Shipping and Refund Policy
All orders take 5-7 business days (not including holidays or weekends) to process. This DOES NOT include shipping timeline. PLEASE READ BELOW.
EXPECT SHIPPING DELAYS
WE CANNOT CONTROL HOW QUICKLY USPS SCANS, SORTS AND DELIVERS YOUR PACKAGE.
The average shipping time is 4 business days depending on the delivery destination
Package taking too long to be delivered? Call: 1-800-ASK-USPS.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS.
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products. All online sales are final.
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case you receive products with some discoloration that will not be considered a damage item since that might be a result of a pre-treatment solution that we apply on our DTG shirts/sweatshits which is an industry-wide expectation in order for the print to last longer. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
When unpacking a new T-Shirt or Sweatshirt with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Please email us at firstname.lastname@example.org within 7 days to correct the issue. We cannot help you after the 7 days or if the item has been worn/used. We are not responsible for wear and tear.